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Shipping & Returns

Shipping Policy

At One Touch Gifts, we are committed to providing a seamless shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how we handle shipping and delivery of your orders:

  1. Processing Time:

    • Orders are typically processed within 1-2 business days after payment confirmation.

    • Customized or personalized items may require additional processing time, which will be communicated during the ordering process.

  2. Shipping Methods:

    • We offer standard shipping services for most orders, with delivery times ranging from 3-7 business days within India.

    • Expedited shipping options may be available for select products, providing faster delivery times at an additional cost.

  3. Shipping Charges:

    • Shipping charges are calculated based on the weight of the items, destination location, and selected shipping method.

    • Free shipping may be available for orders above a certain purchase amount, as specified on our website or during promotional periods.

  4. Delivery Timeframes:

    • Estimated delivery times are provided during the checkout process and may vary based on the shipping destination and carrier services.

    • Customers will receive a shipping confirmation email with tracking details once their order has been dispatched.

  5. International Shipping:

    • We currently offer shipping within India. For international shipping inquiries, please contact our customer support team for assistance.

  6. Delivery Partners:

    • We work with trusted courier services and logistics partners to ensure timely and secure delivery of your orders.

    • Customers can track their orders using the provided tracking number through our website or the courier's tracking portal.

  7. Delivery Address:

    • Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delivery delays or issues.

    • Customers may update their shipping address before the order is dispatched by contacting our customer support team.

  8. Delivery Attempts:

    • Courier services will make multiple attempts to deliver the package to the provided address.

    • If delivery attempts are unsuccessful, customers may be contacted by the courier for further instructions or pickup from a designated location.

  9. Shipping Restrictions:

    • Certain products may be subject to shipping restrictions based on size, weight, or shipping regulations. Any such restrictions will be communicated during the ordering process.

  10. Contact Us:

    • For any inquiries or assistance regarding shipping, delivery, or tracking information, please contact our customer support team via email at [email protected] or by phone at +91-9991633396.

We strive to ensure a smooth shipping experience for all our customers and appreciate your understanding and cooperation. Thank you for shopping with One Touch Gifts!

Return & Exchange Policy

At One Touch Gifts, we value our customers' satisfaction and strive to provide a hassle-free shopping experience. Please read our returns and refund policy carefully to understand how we handle returns, exchanges, and refunds:

  1. Returns Eligibility:

    • We accept returns for eligible products within 7 days from the date of delivery.

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.

  2. Non-Returnable Items:

    • Certain products, such as personalized or customized items, gift cards, and downloadable software, are non-returnable and non-refundable unless they are damaged or defective upon arrival.

  3. Return Process:

    • To initiate a return, customers must contact our customer support team within the specified return period.

    • Customers will be provided with a return authorization (RA) number and instructions on how to return the item.

  4. Return Shipping:

    • Customers are responsible for the return shipping costs, unless the return is due to a mistake on our part or a defective/damaged item.

    • We recommend using a trackable shipping service and retaining the tracking information for your records.

  5. Inspection & Approval:

    • Once we receive the returned item, it will be inspected to ensure it meets the eligibility criteria for a refund or exchange.

    • We reserve the right to refuse returns that do not meet our return policy requirements.

  6. Refund Process:

    • Upon approval of the return, refunds will be processed using the original payment method within 5-7 business days.

    • Refunds will be issued for the product's purchase price minus any applicable shipping charges and restocking fees (if applicable).

  7. Damaged or Defective Items:

    • If you receive a damaged, defective, or incorrect item, please contact us immediately with photo evidence.

    • We will arrange for a replacement or refund for the damaged or defective item at no additional cost to you.

  8. Exchanges:

    • We offer exchanges for eligible items if you wish to exchange for a different size, color, or variant.

    • Exchanges are subject to product availability, and customers may be responsible for any price differences.

  9. Cancellation Policy:

    • Orders can be canceled within 24 hours of purchase for a full refund, unless the order has already been processed and shipped.

  10. Contact Us:

    • For any questions, concerns, or assistance regarding returns, refunds, or exchanges, please contact our customer support team via email at [email protected] or by phone at +91-9991633396.

We strive to ensure fair and transparent returns and refund processes to ensure customer satisfaction while adhering to legal requirements. Your trust and satisfaction are important to us at One Touch Gifts.

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